Guest experience & customer journeys
Mapping the full guest journey — from first enquiry to check-out and follow-up — and turning it into clear steps, templates and communication that feel personal instead of improvised.
Hospitality that runs smoothly.
Guest experiences that feel effortless.
Support for villas, accommodations, travel businesses and hospitality teams — from guest experience and coordination to operations, partnerships and travel content.
02 — Where I can help
- Guest experience
- Travel coordination
- Villa & accommodation operations
- Customer journeys
- Hospitality operations
- Partnership coordination
- Travel content
- Project support
03 — How I can help
Villa & accommodation operations
Structuring the day-to-day: bookings, arrivals, cleaning and maintenance rhythms, suppliers and on-site coordination, documented so the team can run it without constant supervision.
Coordination & project support
Practical hands-on support for travel and hospitality projects: planning, scheduling, supplier and partner coordination, and keeping everything moving towards the date.
Travel & hospitality content
Photo and video content shot on location that shows the place as it actually feels — for websites, listings, social channels and partner communication.
04 — Experience
- Hospitality and villa operations experience, on location and remote
- Guest communication, coordination and customer journey structuring
- Travel and lifestyle content created on location
- Supplier, partner and team coordination for hospitality projects
Several collaborations are confidential by request. Detailed examples and references are available on request.
05 — Kind words
What surprised me was how well she read the atmosphere we wanted before we could describe it ourselves. The travel and lifestyle set she delivered told the story properly, and everything arrived edited, sorted and ready to publish.
Daniel B.
Travel & Lifestyle Content
We had too many ideas and not enough follow-through. Daphne ran the project like it was her own — timelines, decisions, dependencies, check-ins. She kept momentum without micromanaging anyone.
Lisa M.
Project Management
06 — How we can work together
Project-based
One clear assignment with a defined scope, timeline and handover.
Seasonal support
Extra hands and structure around a season, opening or busy period.
Remote support
Coordination, communication and admin handled remotely from Europe.
Ongoing collaboration
A recurring rhythm for operations, guest experience or content.
Project rates are shared on request, based on scope and duration.